Protection

Customer Data Security

We take data security seriously. Every detail — from basic client information to in-depth service diagnostics — is managed with advanced encryption systems, including HTTPS for secure web connections, SSL for encrypted transmissions, and AES-256 for safeguarding stored records. These modern protocols ensure that your personal data and vehicle information remain protected at every stage.

At MechCore, access to sensitive client data such as vehicle diagnostics, payment transactions, service logs, and personal contact information is restricted exclusively to authorized team members. Each technician, advisor, and admin staff undergoes verification and security training to ensure that data is handled responsibly, with confidentiality and professionalism at the core of every interaction.

• All digital records — including diagnostic logs, inspection photos, billing summaries, and appointment notes — are stored within protected cloud environments that offer real-time backup synchronization, version history, access-level segmentation, and active threat detection. These environments are regularly tested for vulnerabilities and patched to meet evolving security standards.
• We only integrate with carefully vetted and industry-certified third-party platforms for critical services like payment processing, online appointment booking, diagnostic code reading, and client communications. Our trusted partners — including names like Stripe, RepairPal, and AWS — operate under the highest standards of data protection and compliance, ensuring your information never falls into the wrong hands.
• MechCore’s internal IT department performs regular audits, including manual review of access logs, automated activity pattern analysis, and periodic penetration testing. These measures are designed to detect any anomalies, unauthorized login attempts, or misuse of client data — allowing us to respond quickly and decisively to any threat or inconsistency.

Every piece of customer information — whether entered through our website, shared during a phone consultation, or collected from your vehicle’s onboard systems — is version-controlled, integrity-checked, and managed according to national and international data protection laws (such as GDPR or NZ Privacy Act standards where applicable). We aim to provide peace of mind, not only in the work we perform on your vehicle, but also in the way we safeguard your digital footprint.

Should you have any questions regarding how your data is stored, accessed, or used, or if you'd like to request a full record export or deletion of personal data, our support team is always available to assist. At MechCore, we believe that trust begins with transparency — and your privacy is our priority.